Terms & Conditions

By accessing or using our website or purchasing from Calgary Furniture Emporium ("we," "us," "our"), you agree to be bound by these Terms & Conditions.

If you do not agree, please discontinue use of our website or services.

1. Acceptance of Terms

By using our website, placing an order, or interacting with our store, you acknowledge that you have read, understood, and agreed to these Terms.

These Terms may be updated from time to time, and continued use indicates acceptance of any changes.

2. General Use of Website

You agree not to use this website for:

• Illegal or fraudulent activities
• Submitting false or misleading information
• Attempting to interfere with website security or functionality

We reserve the right to refuse service to anyone who violates these rules.

3. Product Information & Availability

We strive to provide accurate product descriptions, images, and pricing; however:

• Measurements, colours, and textures may vary slightly
• Pricing may change without notice
• Certain items may be out of stock or discontinued

Calgary Furniture Emporium is not liable for minor variations or typographical errors.

4. Pricing & Payments

Prices listed online or in-store:

• Are in Canadian dollars (CAD)
• May change without notice
• May include or exclude delivery fees

We accept multiple payment methods. All payments must be completed before delivery or pickup unless otherwise agreed.

5. Orders & Delivery

When placing an order, you are responsible for providing accurate name, address, phone number, and delivery details.

Delivery Terms

• Delivery dates are estimates and may vary due to scheduling, weather, or operational constraints.
• Customers must ensure hallways, stairways, and doorways support safe furniture delivery.
• If a delivery cannot be completed due to access issues, a re-delivery fee may apply.

Calgary Furniture Emporium is not responsible for:

• Damage caused by insufficient access space
• Delays caused by third-party delivery partners
• Delivery issues due to incorrect information provided by the customer

6. Returns, Exchanges & Cancellations

Return and exchange policies may vary by product type.

General Conditions

• Custom orders are final sale
• Mattresses, pillows, and opened bedding are final sale for hygiene reasons
• Items must be returned in original condition

Cancellations

Orders may be cancelled before processing. After processing, restocking or cancellation fees may apply.

7. Warranties

Many products come with manufacturer warranties.

Please note:

• Calgary Furniture Emporium does not manufacture furniture
• Warranty approvals and timelines are determined by the manufacturer
• Claims may require photos, receipts, or inspection

We assist with warranty claims but do not guarantee outcomes.

8. Limitation of Liability

Calgary Furniture Emporium is not responsible for:

• Damage due to incorrect installation, improper use, or neglect
• Loss resulting from third-party delivery or assembly providers
• Errors in customer-provided measurements or space planning

To the fullest extent permitted by law, we disclaim liability for:

• Indirect, incidental, or consequential damages
• Loss of profit or business opportunity

Your sole remedy is limited to repair, replacement, or refund as applicable.

9. User Responsibilities

By interacting with our website or store, you agree that:

• All information you provide is accurate and truthful
• You will not misuse our website or services
• You are responsible for inspecting products upon delivery or pickup

10. Intellectual Property

All website content—including text, photos, graphics, and branding—is the property of Calgary Furniture Emporium.

Unauthorized use, reproduction, or distribution is prohibited.

11. Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

• The content on third-party sites
• Their privacy practices or terms
• Any losses resulting from using those sites

12. SMS Terms of Service

Calgary Furniture Emporium – We are a furniture and mattress retailer serving Calgary and surrounding areas. When you opt in to our SMS messaging service, you may receive text messages related to order updates, delivery notifications, appointment reminders, promotional offers, and special discounts.

Opting Out

You can cancel the SMS service at any time. Just text "STOP" to (587) 444-4451. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Getting Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Yycfurnitureemporium@gmail.com or call us at (587) 444-4451.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interactions and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: Privacy Policy.

13. Governing Law

These Terms & Conditions are governed by the laws of Alberta, Canada.

Any disputes shall be resolved in Alberta courts.

14. Store Purchase & Order Terms

The following terms apply to in-store purchases and orders placed with Calgary Furniture Emporium. We kindly ask you to review them, as they outline the guidelines for your shopping experience with us.

1. Final Sales: All sales are considered final, and we are unable to accommodate refunds or exchanges.
2. Deposit Requirement: For your convenience, we require a minimum deposit of 70% for all orders at the time of purchase.
3. Timely Pick-up or Delivery: We encourage you to arrange for prompt pick-up or delivery of your orders upon their arrival. In case of any delay, a storage fee of $20 per day (with a grace period of 7 days) will apply.
4. Approval Process: All orders are subject to approval by our company's authorities. We reserve the right to cancel orders in cases where product availability becomes a concern.
5. Manufacturer's Warranty: Any product warranty is subject to the policies set forth by the manufacturer, if applicable. The store is not liable under any warranty not covered by the manufacturer & supplier.
6. Floor and Clearance Items: Items labeled as floor models or clearance models are sold in their current condition, "as is." No further damage claims are applicable to clearance items.
7. Thorough Inspection: To ensure your satisfaction, we recommend thoroughly inspecting all goods during pick-up or delivery. Claims beyond the manufacturer's warranty can only be made for specified merchandise.
8. Special Inspection Cases: For items such as boxed or wrapped products that cannot be inspected immediately, exchanges are possible if defects are reported via email within 1 day of receipt. Please ensure the original tags and packaging are retained.
9. Damage Claims: There is no replacement claim for minor damages. All other damage claims are subject to approval from the vendor/supplier. The turnaround time for complaint resolution is 7 working days. Availability of replacement products will depend upon the availability of the product & delivery.
10. Delivery Attempts: Should a delivery attempt fail due to your absence, a redelivery fee of $250 may apply. If the delivery is rescheduled without 24-hour notice, $250 charges may apply.
11. Delivery Timing: While we aim to provide accurate delivery dates, please understand that unforeseen circumstances might affect these schedules. Due to delays in delivery, the invoice cannot be cancelled. In scenarios where a customer insists on cancellation, please refer to the Cancellation Fee term below.
12. Wear and Tear: We cannot offer warranties or guarantees against regular "wear and tear."
13. Transportation Costs: The manufacturer's warranty does not cover transportation. In case of replacement, an additional $250 will be charged for truck roll & handling within Calgary. For out-of-city locations, quotes will be provided.
14. Cancellation Fee: Should you choose to cancel an order post-purchase, a cancellation fee of 30% of the total amount will be applicable. For unpaid invoice value / cancellation fees, the store reserves the right to send the balance pending to a collections agency. Cancellation of the product can only be processed if the product is not available within 3 months of the date of delivery.
15. Exclusions from Cancellation: Special orders and specific deals — such as LAYAWAY, floor models, clearance items, and discontinued merchandise — are exempt from cancellation.
16. Eco-Friendly Practices: To promote sustainability, we kindly request customers to manage waste and packaging materials themselves, as we do not provide disposal services. Responsible disposal of furniture and related materials remains the responsibility of the customer.
17. Color Variations: The color of the product may vary slightly from pictures, floor models, or between production batches. No returns, exchanges, or complaints will be accepted due to these variations.
18. Property Damage Claims: Regrettably, we cannot accept claims for damage to property during the delivery process.
19. Furniture Fitting: Customers should ensure that purchased items fit within their living space, as the store cannot be held accountable for the fitting of products in your home. The store will not accept the return of a product if it does not fit the space or entryway. Customers are responsible for the handling/storing of such items at their own expense.
20. Unforeseen Circumstances: While we strive to ensure smooth operations, please understand that certain circumstances beyond our control might impact order fulfillment.
21. Complaint Visit: If the reported issues are found not to be caused by the store or the supplier, the inspection charge is $150 for Calgary. Quotes will be provided for other locations.
22. Issue Resolution: To ensure a smooth resolution process, customers agree to contact the store directly and cooperate with us in resolving any issues in accordance with these terms & conditions.

Thank you for taking the time to review these terms, which aim to provide transparency and clarity for your shopping journey with us. If you have any questions or require further information, please do not hesitate to reach out to us. Your satisfaction is our priority.

15. Contact Information

For questions, concerns, or requests related to these Terms, contact: